Shipping policy
We offer FREE shipping WORLDWIDE for online orders over USD $98
Shipping Cost and Timelines
All orders are processed within 24hrs of receiving them. Delivery cost varies depending on the country of destination and is quoted at checkout. The expected shipping service delivery timeline is also quoted at checkout and is in business days from the day the shipment leaves the facility, not from the order date.
Tracking Orders
You will receive an email confirming shipment of your order. This will include your tracking number with a link to track your delivery online. Note that certain local courier partners may not update all stages of delivery.
Credit Card Transactions
We accept payment via Visa, Mastercard, Amex, Apple Pay, Google Pay, JCB and Shop Pay Transactions are processed by Shopify using the highest industry standard - PCI DSS. Your card details are not stored on our servers.
Order Confirmation
Once you’ve completed your order online you will receive an order confirmation e-mail. If you don’t receive an order confirmation e-mail from us, first check your junk folder in case our emails are buried in there. If you still haven’t heard from us, let us know at orders@foxfolk.co
Duties and charges
All foxfolk™ products are shipped directly from our Hong Kong warehouse to over 180 countries worldwide. Our customers are responsible for any duties or charges associated with international borders. Foxfolk™ does not collect duty on behalf of our customers. Please refer to your countries trade agreements for further questions around any expected tax or import duties.
Shipping delays
In our current global business environment many businesses are impacted with shipping delays due to broken supply chains, a post Covid economy which has significantly reduced freight frequency and options. Our current target shipping delivery time frames to most countries is 7-14 business days from our central global warehouse in Honk Kong. Occasionally our shipping suppliers are not able to deliver within these service time frames due to factors outside of their control. If your order is impacted by delayed delivery these are the steps foxfolk™ will take to remedy the problem: If your order has not reached your shipping address 30 business days after your original order date please contact us at orders@foxfolk.co If the parcel is not able to be located, we will offer you the choice of shipping out a replacement or a full $ refund once we have received confirmation from our carriers that delivery was not successful.
Customs
If the tracking information has not been updated for several days, it is because your order is still being processed by the Customs of your country and this is generating delays. Please note that current circumstances may cause delays in transit. New border controls, reduced air freight capacity in the market, local protective regulations and quarantine measures may all impact service. Once your order is with Customs we can not guarantee when your order will be released as this is due to Customs procedures applied in your country. Based on our experience, Customs can take between 15-60 days to release your parcel and proceed with delivery.
Updating shipping address
If you need to amend or update your shipping address after we receive your order, we will attempt to update your address within the first 1-2 hrs of receiving your order and address change request. Outside of this timeframe we are unable to amend your shipping address as our warehouse utilizes high speed robot automation for processing fulfillment 24/7 to ensure we can meet our shipping service delivery timeframes.
Lost Parcel
If goods are lost or damaged in transit, please contact us within 30 business days via email orders@foxfolk.co If the parcel is not able to be located, we will offer you the choice of a replacement or a full refund once we have received confirmation from our carriers that delivery was not successful.